top of page
ashokganthimeri

Optimizing Patient Flow in Hospitals with Advanced Queue Management System (Queue 360): A Comprehensive Advanced Solution

Queue Management System (Queue 360)

Managing patient queues in hospitals has become a major challenge, with inefficiencies affecting not just patients but also staff and hospital operations. Long wait times, disorganized processes, and miscommunication are common issues, particularly in outpatient departments (OPD), from pre-consultation to post-consultation stages. This impacts patient care, staff performance, and operational costs.

At Achala Health Services Private Limited, we believe there’s a smarter way to manage patient flow, and our Queue Management System (Queue 360) is designed to address these very challenges.


Current Challenges in Managing Hospital Queues

In many hospitals, patients face frustratingly long waits—anywhere between 2 to 6 hours for outpatient consultations or investigations. This isn't just exhausting for the patients but also for the hospital staff. A staggering 40-60% of the front-office workload is spent managing patient queues in the OPD, which often leads to delays and dissatisfied patients.

Additionally, 15% of appointments are missed due to unclear instructions or poor communication. This not only disrupts patient care but also reduces hospital efficiency.

Inefficiencies in Managing Hospital Patient Flow Patient Navigation:

  • Patients often spend an hour just trying to find their way to the right department.

  • Help desk wait times can add another 10-15 minutes.

  • Lack of proper navigation can cause delays in critical care, leaving hospitals scrambling to contact patients over the phone.


Consultation:

  • Patients are often left clueless about when their doctor will be available.

  • Every investigation and consultation require separate tokens, which further complicates the process.

  • Patients with busy schedules don’t have access to easy rescheduling options.

  • There's no system for managing priority queues, which could help patients who need quicker attention.


Investigations:

  • Investigation workflows are poorly tracked, leaving patients waiting without knowing when they'll be seen.

  • Many patients (about 30%) are turned away and asked to return the next day because of unclear fasting or no-fasting instructions.

  • The hospital staff is often stressed, juggling patient queues and managing too many touchpoints.


Queue Management System (Queue 360) – An Advanced Solution for Efficient Patient Flow


Achala Health Services’ Queue 360 is an advanced Queue Management System designed to streamline the patient journey from check-in to check-out. It drastically reduces OPD cycle times by 60-90 minutes, creating a smoother, more efficient experience for everyone involved.

Advanced Solution for Efficient Patient Flow

Advanced Features of Queue Management System (Queue 360)

Advanced Features of Queue Management System

Queue 360 is packed with intelligent features designed to streamline the patient experience from check-in to check-out. These features work in harmony to enhance communication, provide real-time status updates, and ensure seamless integration with hospital information systems, all while delivering actionable insights through analytics and dashboards. Here’s what makes Queue 360 a game-changer in hospital queue management:


  • Intelligent Appointment Routing: Prioritizes queues based on investigation requirements, identifies VIP and disabled patients upon check-in, and dynamically adjusts queues in real-time to optimize wait times and ensure efficient patient flow.

  • Patient Journey Mapping: Visualize the patient’s entire journey from check-in to check-out, making it easier to manage. Single journey ID for the entire OPD consultation

  • Queue Notifications & Live Status Checking: Patients receive real-time updates on their queue status through WhatsApp.

  • Service Analytics & Dashboards: Provides hospitals with key data to optimize their operations and identify bottlenecks.


Key Benefits of Queue Management System (Queue 360)


The Queue 360 system brings a host of advantages to hospitals by optimizing patient flow and reducing operational inefficiencies. By integrating real-time communication and advanced queue management, hospitals can significantly decrease patient wait times, improve overall satisfaction, and increase staff productivity. This solution not only addresses immediate patient needs but also enhances the hospital's ability to manage higher patient volumes effectively.


Key Benefits of Queue Management System

Reduced Patient Wait Times:


  • Patient wait times are cut by 50%.

  • Missed appointments dropped by 75%.


Improved Customer Experience:


  • Queues in front of laboratories are reduced by 15-20%, eliminating frustrating waiting times.

  • Patient satisfaction improves by an impressive 80%.


Boosted Staff Productivity:


  • Front-office staff efficiency is increased by 10-15%.

  • Communication efficiency shoots up by 70%, thanks to automated notifications and streamlined workflows.


AIG Case Study: Improving Patient Flow with Queue 360


AIG Hospital faced significant challenges in managing patient flow. Long wait times and lab queues led to patient dissatisfaction and inefficiencies that impacted the hospital’s overall performance.

 

Results After Implementing Queue 360:


  • 30% reduction in overall wait times, speeding up patient services.

  • 20-30% reduction in lab queues, improving lab service efficiency.

  • 10% increase in hospital capacity, allowing for more patients to be treated in the same time frame.

  • 30-40% increase in patient satisfaction, as patients received quicker, more efficient service.

  • 10-20% reduction in errors and inefficiencies, leading to a smoother patient experience.


Streamlining Healthcare with Queue 360 – The Future of Patient Flow Management


Hospitals are hubs of activity where every second counts. With the challenges of managing long queues, complex workflows, and poor communication, the healthcare industry needs modern solutions like Queue 360 to streamline processes and improve patient outcomes.


By embracing this advanced Queue Management System, hospitals can reduce wait times, improve patient satisfaction, and boost staff productivity—all while ensuring a more organized and efficient operation.


In today’s fast-paced world, empowering hospitals with the right tools can make a significant difference. The Queue 360 system ensures that healthcare facilities are better equipped to handle patient flow, providing a seamless experience from the moment a patient walks through the door to the moment they leave.


It’s time to reimagine the patient journey, and Queue 360 is leading the way. .

.

.

.

.

To know more about our solutions please visit us:

Contact: +91 9900025891




 


Comments

Rated 0 out of 5 stars.
No ratings yet

Add a rating
  • Instagram
  • Facebook
  • X
  • LinkedIn
  • Youtube
  • Whatsapp

Achala Health Services Private Limited

Plot No. 118/1/14/C, No, 14, 06th Floor, DHFLVC, Silicon Towers, Kondapur,

Hyderabad - 500032, Telangana, India.
Contact No: +91 9900025891/+91 7337444922

Email Us: info@achalahealth.com

© 2024  Achala Health Services Pvt Ltd.

Achala Health stands at the forefront of healthcare innovation, where technology and compassion converge. Join us on a transformative journey, shaping a new era for improved patient, doctor, and practice management experiences.

bottom of page