Elevating Healthcare Access: How Self-Service Kiosks Are Enhancing Patient Experience at Aster Hospitals

As hospitals across India embrace digital transformation, the Aster group of hospitals is leading the way with an innovative approach to enhancing outpatient care. In partnership with Achala Health Services Private Limited, multiple Aster Hospitals—including those in Bengaluru, Hyderabad, and Tirupati—have successfully implemented smart self-service kiosks that are redefining the way patients interact with the healthcare system.

From faster check-ins to reduced wait times and higher operational efficiency, these kiosks are delivering measurable improvements and reshaping the patient journey—one screen tap at a time.

Aster Hospitals Embrace Digital OPD With a clear focus on patient-first healthcare, the Aster group has been proactive in adopting cutting-edge digital tools. Achala’s self-service kiosks have been implemented at:

🏥 Aster CMI Hospital, Bengaluru

🏥 Aster RV Hospital, Bengaluru

🏥 Aster Whitefield Hospital, Bengaluru

🏥 Aster Prime Hospital, Hyderabad

🏥 Aster Narayanadri Hospital, Tirupati

These hospitals now stand as centers of digital innovation, leveraging automation to reduce queues, streamline OPD flow, and elevate the overall patient experience.

The Challenge: Managing OPD Volumes with Speed & Precision

India’s multi-speciality hospitals often see thousands of outpatients daily. Manual check-ins, data entry, and report collections create friction—not only for patients but for the hospital staff trying to juggle both speed and accuracy.

The result?

• Long lines at the front desk

• Increased patient dissatisfaction

• Operational bottlenecks

• High error rates due to manual work
  

This is exactly the problem that Achala’s self-service kiosks were designed to solve.

The Solution: Patient-First Self-Service Kiosks

These touchscreen-enabled digital kiosks, placed at key locations within hospital campuses, are integrated directly with the hospital’s Health Information System (HIS). The outcome? A frictionless, paperless, and faster patient experience.

Patients can:

• Register themselves or generate a UHID

• Check in for appointments

• Collect lab or diagnostic reports

• Print queue numbers or visit slips
  

No lines. No waiting. No confusion.

Impact You Can Measure

Across the five Aster Hospitals, the results have been transformational:

Operational Gains

• 10–15% improvement in front desk efficiency

• 20–30% reduction in nurse administrative workload

• 25–40% fewer manual errors in registrations and documentation
  

Time Saved, Experience Gained

• Wait times for OPD registration cut by 80% — from 45 minutes to just 9

• 85%+ of patients now use kiosks for report collection

• Report collection times have been reduced to under 5 minutes
  

Better Patient Satisfaction

• Patients report feeling more in control of their visit

• Staff are freed from repetitive admin tasks and can focus on clinical care

• Hospitals gain a reputation for being digitally progressive and patient-friendly

From Tier-1 to Tier-2: Technology for All

While urban centers like Bengaluru and Hyderabad have embraced the kiosks with ease, what's especially notable is the adoption rate in Tirupati, a Tier-2 city.

At Aster Narayanadri Hospital, patients—including first-time visitors from nearby towns—are increasingly using kiosks for quick registrations and hassle-free report collection. This proves that when technology is thoughtfully designed, it can transcend digital literacy barriers and serve all patient segments.

Designed for India: Built by Achala Health Services

What sets Achala Health Services apart is its deep understanding of Indian healthcare workflows. The kiosk solutions are:

• Multilingual

• Easy to use for all age groups

• Integrated without needing APIs

• Customizable per hospital’s specific OPD processes

• Supported by on-ground training and remote monitoring
  

Achala’s mission? To empower hospitals with practical digital solutions that improve efficiency without disrupting care delivery.

More Than a Check-In: A Gateway to Future Services

The success of the kiosks has opened new doors for further innovation:

• Consent form signing at kiosks

• Integration with payment and billing systems

• App integration for kiosk-based pre-registration

• Collecting real-time feedback and ratings

  
  

As these services expand, the kiosk will become the central patient touchpoint in the OPD journey.

Voices from the Frontline: What Aster Staff and Patients Are Saying

“The kiosks have made the front desk less crowded and more manageable, especially during peak OPD hours.” — Front Desk Executive, Aster Prime

 “I got my mother’s reports in 3 minutes. No need to wait in long queues anymore.” — Patient Caregiver, Aster CMI

“We’ve seen a significant reduction in registration-related delays. That means more focused consultations and less frustration.” — Physician, Aster RV

Aster’s Digital Journey: Setting the Benchmark

The Aster group has always been committed to clinical excellence and compassionate care. By choosing to digitise patient intake and reduce administrative burdens through kiosks, they’re now setting a benchmark for digital OPD transformation in India.

Other hospitals—large or small—can look to the Aster-Achala partnership as a blueprint for scaling digital infrastructure without losing the human touch.

Final Takeaway

In a time when healthcare must balance efficiency with empathy, self-service kiosks offer the best of both worlds. At Aster Hospitals, this transformation is already underway—with thousands of patients every day experiencing faster service, reduced stress, and smarter care delivery.

With the support of Achala Health Services, the future of OPD care is no longer a vision—it’s already at your fingertips.

Thanks for reading. To Know More: www.achalahealth.com

Contact Us:  9900025891 / 7337444922.

Email Us: info@achalahealth.com