A Digital Leap Across India: How Self-Service Kiosks Are Transforming Patient Experience at KIMS Hospitals
- Rajesh Kalyan
- Aug 6
- 3 min read
In today’s healthcare landscape, digital convenience is no longer a luxury—it’s an expectation. As patient volumes grow and operational challenges increase, hospitals are turning to automation and technology to ensure every patient receives timely, efficient, and compassionate care.
One hospital group that’s leading this transformation is KIMS Hospitals—a name synonymous with quality healthcare across India. In partnership with Achala Health Services Private Limited, KIMS has rolled out state-of-the-art self-service kiosks across 11 locations, spanning from Hyderabad to Kerala and Maharashtra to Andhra Pradesh.
This move isn't just about technology— it is about redefining the patient experience, improving staff productivity, and future-proofing healthcare delivery.
The Reach: KIMS Hospitals Embrace Self-service Kiosks
The self-service kiosk solution is now live at:
KIMS Hospitals, Kondapur, Hyderabad
KIMS Hospitals, Secunderabad, Hyderabad
KIMS Hospitals, Tirupati, Andhra Pradesh
KIMS Hospitals, Kurnool, Andhra Pradesh
KIMS Sikhara Hospitals, Guntur, Andhra Pradesh
KIMS - SAVEERA Hospital, Anantapur, Andhra Pradesh
KIMS Hospitals, Mahadevapura, Bangalore, Karnataka
KIMS-ICON Hospital, Visakhapatnam, Andhra Pradesh
KIMS Hospitals, Thane, Maharashtra
KIMS Manavata Hospital, Nashik, Maharashtra
KIMS Sreechand Hospital, Kannur, Kerala
This multi-state rollout makes KIMS one of the few hospital networks in India to deploy digitally unified, patient-first self-service kiosks at scale.
The Problem: Crowded Desks, Long Queues, and Manual Errors
For hospitals operating at scale, managing the outpatient department (OPD) efficiently is one of the biggest challenges:
Patients often face long lines at registration and report collection counters.
Front desk staff are overwhelmed with manual tasks.
There’s an increased risk of data entry errors and administrative delays.
Overall, patient satisfaction suffers due to poor first impressions and longer wait times.
KIMS Hospitals recognised that to serve patients better, they needed to eliminate friction points—starting with the very first step: check-in.
The Solution: Smart, Intuitive Self-Service Kiosks
With Achala Health Services as their digital transformation partner, KIMS introduced Self-service kiosks at KIMS Hospitals India that empower patients to manage their visits independently. These kiosks are:
Fully integrated with the hospital’s HIS
Touchscreen-enabled and multilingual
Designed for all age groups and digital skill levels
Zero-dependency on external APIs
Patients can now register, generate UHIDs, check in for appointments, collect lab reports, and more—all within minutes, and without standing in queues.
The Impact: Numbers That Speak for Themselves
Since the rollout across the 11 locations, KIMS Hospitals has seen dramatic operational and experiential improvements:
1. Patient Wait Time Reduced by Over 80%
Registration and check-in times dropped from 45 minutes to under 10 minutes.
Report collection wait times have been reduced to less than 5 minutes.
2. Patient Adoption Is Skyrocketing
Over 50% of new patients use kiosks for registration.
More than 85% of report collections now happen via kiosks.
3. Administrative Burden Reduced
Front desk efficiency improved by 10–15%
Nursing administrative workload dropped by 20–30%
Manual errors in data entry reduced by 25–40%
One Ecosystem, Multiple Locations: Why It Works
Each KIMS location, from Tier 1 urban hospitals like Thane and Hyderabad to Tier 2 and Tier 3 locations like Anantapur, Guntur, and Kannur, benefits from a standardised yet locally optimised solution.
Achala’s kiosks are:
Customised per-site workflow
Consistent in user experience
Cloud-enabled for data synchronisation
Monitored and maintained remotely for high uptime
This ensures that whether a patient walks into KIMS Sreechand Hospital in Kerala or KIMS-ICON in Vizag, they experience the same efficiency, speed, and ease of access.
What Patients Are Saying
“We used to have a crowd at the front desk every morning. Now, with kiosks in place, our staff can focus on guiding elderly patients instead of filling forms.”
— Front Office Supervisor, KIMS Kondapur
“Collecting reports was always time-consuming. This time, I did it myself in less than 2 minutes. It’s really convenient.”
— Patient, KIMS Manavata, Nashik
“Even patients from rural areas are using the kiosks without help. It’s proof that good tech, when designed right, works for everyone.”
— Administrator, KIMS SAVEERA, Anantapur
The Role of Achala Health Services: Quietly Powering the Shift
Behind this large-scale transformation is Achala Health Services, a healthcare technology partner that deeply understands India’s healthcare delivery challenges.
With:
20+ implementations across India
Hassle-free -API deep integrations with HIS
White-glove onboarding and support
Secure, compliant, and intuitive platforms
Achala is enabling hospitals to evolve from traditional to digital—without disrupting their core clinical workflows.
Final Thoughts: KIMS Hospitals Set a National Example
Digital health doesn’t just belong in metropolitan hospitals. It belongs everywhere patients seek care.
KIMS Hospitals has proven that with the right technology and a committed partner, smart OPD automation can scale across states, hospital sizes, and patient demographics. With self-service kiosks operational in 11 hospitals, the group is setting a benchmark not just for patient experience—but for digital hospital strategy in India.
Thanks for reading! To know more about our solutions Website: https://www.achalahealth.com/healthcareself-servicekiosk
Contact Us: 9900025891 / 7337444922.
Email Us: info@achalahealth.com
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